Cancellation policy
Last updated: 30 October 2026
| Situation | What applies |
|---|---|
| Change, sedan or van | Free up to 5 days before pick-up |
| Change, minibus or coach | Free up to 15 days before pick-up |
| Cancellation within 48 hours of departure | No refund |
| No-show at the airport | Full price, 15 minutes after baggage collection |
| No-show in the city | Full price, 30 minutes after the agreed time |
| We cannot confirm your request | Full refund, automatically |
Pre-purchased entrance tickets and overnight accommodation for the chauffeur are non-refundable. To change or cancel, reply to your confirmation e-mail or message us on WhatsApp.