Frequently asked questions

For international and European flights, 60 minutes after landing are included. For city pick-ups, 15 minutes after the agreed time.

In the arrivals hall, with a sign showing your name. Keep your phone on: your chauffeur sends a text message with the meeting point.

Share your flight number and let us know about delays; we adjust the pick-up. Extra charges only apply to delays of more than five hours.

Call or message us immediately on the number in your confirmation.

No. We check vehicle and chauffeur availability first and confirm by e-mail with a payment link.

With the secure Mollie link in your confirmation: iDEAL, credit card or Apple Pay. No surcharges.

Bookings made at least 48 hours ahead are guaranteed for sedans and vans. For shorter notice we do our best and refund in full if we cannot do the trip.

Yes. Add the passenger's name and phone number in the notes so the chauffeur can reach them.

Changes are free up to five days before pick-up for sedans and vans, and up to fifteen days for minibuses and coaches. Later changes may cost extra.

Yes. Cancellations within 48 hours of departure are not refunded. See our cancellation policy for the details.

A no-show is charged in full. For airport pick-ups this applies 15 minutes after you have collected your luggage; for city pick-ups 30 minutes after the agreed time.

E-Class and S-Class: two passengers with two suitcases. V-Class: up to six passengers with six suitcases. Sprinters have a separate luggage area.

Yes, on request. Add the number and the age of the children when you book.

Bottled water is provided. Smoking and eating your own food is not allowed in our vehicles.