Terms and conditions

Last updated: 30 October 2026

1. Reservations

Reservations can be made online or by e-mail to booking@amsterdamluxurytravel.com. A reservation is valid after we have confirmed it by e-mail and payment has been received. For sedans and vans, reservations made at least 48 hours before departure are guaranteed for pick-ups in Amsterdam or at Schiphol. Within 48 hours we do our best; if no vehicle is available, the reservation is cancelled and any payment is refunded in full.

Changes without extra cost can be made up to 5 days (sedans and vans) or 15 days (minibuses and coaches) before pick-up. Later changes may be charged.

2. Liability

The client is responsible for their own party. Damage to the vehicle caused by a passenger is charged to the client. Smoking, drug use and consuming your own food and drinks in our vehicles are not allowed. If a vehicle needs cleaning beyond normal use, a cleaning fee of at least €350 is charged, plus any loss of income.

3. Arrival

Keep your mobile phone switched on after landing. Your chauffeur sends a text message with meeting instructions. If you cannot find or reach your chauffeur, contact us immediately. Please inform us of flight delays so we can adjust the pick-up time. Extra charges may apply to delays of more than 5 hours.

4. Transfers

Our transfer rates apply to pick-up or drop-off addresses in Amsterdam or at Amsterdam Airport Schiphol. Other addresses may be charged extra. An extra stop during a transfer is charged from €60 excluding VAT, depending on vehicle and duration.

5. Waiting time

For international and European flights, 60 minutes of waiting time after landing is included. For city transfers, 15 minutes after the agreed pick-up time is included. Additional waiting time is charged.

6. Hourly bookings

The minimum hire for hourly bookings is 3 hours, calculated from our Amsterdam garage. 35 kilometres are included for every booked hour; additional kilometres are charged.

7. Force majeure

We are not liable for delays, changes or cancellations caused by force majeure or other circumstances beyond our control.

8. Lost property

We are not responsible for items left in our vehicles. We will help you retrieve items that are found.

9. Cancellations

Cancellation costs depend on how far ahead you cancel; see our cancellation policy. Cancellations within 48 hours of the original departure time are not refunded. Pre-purchased entrance tickets and overnight accommodation for the chauffeur are non-refundable.

10. No-show

In the event of a no-show, 100% of the price is charged. For airport pick-ups this applies 15 minutes after baggage collection; for city transfers 30 minutes after the agreed departure time.

11. Vehicles

We maintain our vehicles continuously. In case of a breakdown we arrange an alternative vehicle or compensate the client. We primarily drive Mercedes vehicles; if one is unavailable, an equivalent vehicle is provided.

12. Prices

Prices shown to consumers include VAT, local taxes, meet and greet at the airport, onboard Wi-Fi and bottled water. Parking costs may apply for certain vehicles.

13. Payment

Payment is made after our confirmation, through Mollie (iDEAL, credit card, Apple Pay) or by bank transfer. No surcharges are applied for card payments.

14. Privacy

We process personal data only to deliver our services and in line with the GDPR. See our privacy policy.

15. Copyright

Texts and photos on this website may not be copied or used without permission.